Frequently Asked Questions

what are the available shipping methods?

Our shipping is through a fleet of transport vehicles distributed throughout the Arab Republic of Egypt and keeps your product properly until delivery

Do you ship internationally?

Unfortunately, currently shipping is within the Arab Republic of Egypt only

How long will it take to receive my package?

Mostly within 3 days

What are the accepted payment methods?

We accept payment upon receipt of orders or prepayment via Visa

Is buying through your site safe?

Yes, our website is an e-commerce site, and it is 100% secure when paying. Visa data is not registered and cannot be reused by us

How can I cancel or change my order?

You can cancel your orders from my account page or by contacting us

How can I track my order?

Yes, you can track the shipment of your order through the shipment tracking page on our website

How can I return a product?

If the merchandise is defective or does not work properly or does not even match the site description, You have the right to return it within 14 days of receiving it and you will be refunded the price of the item in addition to the shipping cost that you paid when purchasing.

What are the products that cannot be returned?

When the offer notes specifically state that the product cannot be returned

How long does it take to receive the returned products?

 A representative of the shipping company will contact you within 3-5 days from the day you requested the return.

How can I get my refund if the payment method is credit card?

If you have paid through electronic means (credit card or debit card), The amount paid will be refunded to your card. The amount paid may take up to a month to appear on your card or cashU statement, Depending on how long the bank takes to complete this process.

You have lost the original box in which you received the product, How can I return it?

We only accept returns if the product is in its original box or packaging with the barcode on it

You have lost the original box in which you received the product, How can I return it?

We only accept returns if the product is in its original box or packaging with the barcode on it

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